Shadrack
Otieno

Qwen Kenyan Ambassador • Represent Qwen within local and regional AI, developer, and technology communities. • Organize and support AI-focused events, workshops, meetups, and knowledge-sharing initiatives. • Promote awareness and adoption of Qwen models and AI technologies among developers, startups, and organizations. • Gather community feedback and user insights to help inform product and ecosystem improvements. • Create and share educational content, resources, and best practices related to AI applications. • Collaborate with fellow ambassadors, community leaders, and ecosystem partners to expand the reach of the Qwen ecosystem. • Foster engagement between developers and the Qwen team by facilitating discussions, learning opportunities, and community activities.

Founder & AI Automation Engineer, CustomCX Led the development of AI-powered customer experience solutions, CRM implementations, and business automation systems. Managed client projects, built intelligent workflows, developed chatbot solutions, and established internship and partnership programs to scale innovation and digital transformation.

Led the end-to-end implementation and optimization of the HubSpot CRM for the Mercy Corps - Jobtech Alliance project, including migration of 10,000+ records from Airtable to HubSpot. Managed data cleaning, structuring, deduplication, and CRM configuration to improve data integrity, reporting, segmentation, workflow automation, and workflow efficiency. Supported the setup of scalable CRM processes for stakeholder management, communication, and operational tracking.

AI trainer, AI Implementor, Knowledgebase Prep, AI and workflow Automation

ICT duties (Networking, google workspace, wordpress website maintainance, Airtable Database, CRM (Hubspot) )

As an AI Automation Engineer at Delta40, I sit at the intersection of artificial intelligence and venture-building, designing and deploying automation solutions that serve both the Delta40 Venture Studio and its growing portfolio of African startups. My work spans the full automation lifecycle: from identifying high-friction operational bottlenecks, to architecting AI-driven systems that eliminate them. The goal is not just efficiency, it's organizational intelligence. Turning static processes into systems that think, adapt, and scale.

As Kenya Chapter Co-Lead, I’m building and growing The AI Collective’s presence in Kenya by: •Hosting and curating events, including AI meetups, hackathons, and webinars that bring together researchers, founders, and practitioners. •Fostering collaborations between startups, corporates, academia, and policymakers to accelerate AI adoption across industries. •Mentoring and engaging talent, providing guidance to emerging AI innovators and connecting them with opportunities •Driving partnerships and community growth, positioning Kenya as a hub for cutting-edge AI innovation in Africa

ICT support and network config

AI Automation Engineering

Building intelligent workflow automations using n8n, Make.com, and Zapier — connecting your tools and eliminating manual work so your team focuses on what matters.

CRM Specialist

Implementation, customisation, and integration of HubSpot, Streak CRM, Zoho, and Odoo. I map your sales and ops processes into CRM systems that actually get used.

AI Trainer & Trainer of Trainers

Workplace AI readiness programmes, AI pedagogy workshops, and Bloom's Taxonomy-based learning design. I help teams and educators understand, adopt, and teach AI tools effectively.